Privacy Policy

The information we collect

To provide safe, appropriate dental care we may collect:

• Personal details — your name, date of birth, address, phone number and email address.
• Health information — your medical and dental history, medications, allergies, treatment records, clinical notes, X-rays and photographs.
• Payment and insurance details — such as your Medicare, private health fund or HICAPS information for claims and billing.
• Enquiry details — any information you provide when you contact us by phone, email or through this website.

How we collect it

We collect information directly from you — in person, over the phone, by email, or when you submit an enquiry through this site. With your consent, we may also receive information from other healthcare providers, your private health fund, or Medicare where it is relevant to your care.

Why we collect and use it

We use your information to:

• provide dental assessment, treatment and ongoing care;
• communicate with you about appointments, recalls and treatment;
• process payments and health-fund or Medicare claims;
• respond to your enquiries and manage our relationship with you;
• meet our legal, regulatory and insurance obligations.

Disclosure of your information

We do not sell your information. We only disclose it where necessary for your care or where required or permitted by law — for example to specialists or other treating practitioners you are referred to, to your health fund or Medicare for claims, to our secure IT and practice-management providers, or to regulatory bodies where legally required. We do not disclose your information overseas.

Storing and protecting your information

Your records are held in secure electronic and, where applicable, physical systems with access limited to authorised staff. We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we retain health records for the period required by law before secure destruction.

This website

Our website may use cookies and basic analytics to understand how visitors use the site and to improve it. This information is general in nature and is not used to identify you personally. You can disable cookies in your browser settings. The booking and contact links on this site may take you to third-party services that have their own privacy policies.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct anything that is inaccurate or out of date. To make a request, please contact us using the details below.

Questions or complaints

If you have a question about your privacy, or wish to make a complaint about how we have handled your information, please contact us and we will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.